ABOUT US
WELCOME TO PETER NORRIS (CLAPHAM) LTD
We are an independent, family run garage offering service, repair, bodywork and MOT for all makes and models of vehicle, specialising in Volkswagen and Audi.
Established in 1979, and under current ownership since 1999, we pride ourselves on delivering main-dealer services at significantly reduced prices.
We are passionate about customer service and promise to treat you fairly, courteously and never to patronise you. We offer a clear pricing structure, only ever complete work authorised by you and guarantee our invoices will match the quote given.
As accredited members of The Motor Ombudsman (approved by the Chartered Trading Standards Institute) we are committed to delivering a friendly, professional and transparent service to all our customers. Our work is fully guaranteed and we pledge to deliver a speedy resolution in the unlikely event of a problem. For further information on The Motor Ombudsman please see below.
We are authorised by the DVSA to carry out MOT testing on cars and LCVs.
OUR STAFF
We have 7 members of staff including a service manager and 4 experienced, qualified technicians most of whom trained in the main dealer networks. All are dedicated to providing a professional and reliable service for your vehicle and the ultimate in customer service to you.
OUR FACILITIES
Our spacious workshop has 6 service bays, including a computerised MOT Lane, each supported by the latest diagnostic equipment. We have a comfortable, clean reception and waiting area as well as an MOT viewing area.
LOCATION
Our workshop is conveniently located between Clapham North, Brixton and Clapham Common, close to the mainline rail and tube stations. Please see our map below.
OPENING HOURS
We are open Monday to Friday 8am to 5:30pm and Saturday 8am to 12 noon.
THE MOTOR OMBUDSMAN
The Motor Ombudsman is a self-regulatory body for the UK’s motor industry. Approved by the Chartered Trading Standards Institute (CTSI), it is dedicated to delivering consistently high standards across the motor industry and acts as the automotive dispute resolution body within the UK. More than 7,500 garages subscribe to The Motor Ombudsman and millions of motorists benefit from its added protection and peace of mind.
By subscribing to The Motor Ombudsman, a garage is demonstrating its commitment to operate as a responsible business and deliver high levels of customer satisfaction. Accredited garages commit to delivering an honest and fair service, quality workmanship, transparent pricing, invoices that match quoted prices and a fast, straightforward dispute resolution procedure. Customers are encouraged to use The Motor Ombudsman website to rate the quality of service received.
The Motor Ombudsman helpline offers free consumer advice and support, and in the event of a complaint The Motor Ombudsman provides free and impartial dispute resolution that is legally binding on the member garage.
Our membership of The Motor Ombudsman demonstrates our commitment to delivering exceptional standards of service and care. We have supported The Motor Ombudsman since its inception and are proud to claim CTSI approval.
Click here to learn more about The Motor Ombudsman
Click here to rate your service experience on The Motor Ombudsman